PRIVACY POLICY

Forward Exp DMCC
Effective Date: 24.02.2026
Last Updated: 24.02.2026
Forward Exp DMCC (“Forward Exp DMCC”, “Company”, “we”, “our”, or “us”) is committed to protecting the privacy and personal data of visitors to our website and individuals who contact us.
This Privacy Policy explains how we collect, use, disclose, and safeguard personal information in accordance with applicable laws of the United Arab Emirates, including Federal Decree-Law No. 45 of 2021 on the Protection of Personal Data (PDPL).
By using our website, you agree to the practices described in this Privacy Policy.

1. Company Information
Forward Exp DMCC Dubai Multi Commodities Centre (DMCC), Dubai, United Arab Emirates
Responsible Person: Alexandr Khalikov Executive Director Mobile: +971 58 573 3856 Email: Alex.kh@forwarddmcc.ae

2. Scope of This Policy
This Privacy Policy applies to:
• Visitors to our website
• Individuals submitting inquiries via our contact forms
• Business partners and potential clients who provide personal information through the website
This policy does not apply to third-party websites linked from our website.

3. Personal Data We Collect
We collect only limited personal data necessary to respond to inquiries and provide our services.
Through the website contact form, we may collect:
• Full name
• Phone number
• Any information voluntarily provided in the message field
We do not intentionally collect sensitive personal data through the website.

4. Purpose of Data Collection
We collect personal data for the following purposes:
• To respond to inquiries and contact requests
• To provide information about our freight forwarding and logistics services
• To communicate regarding potential business cooperation
• To improve customer service and operational efficiency
• To comply with legal and regulatory requirements
We do not sell personal data to third parties.

5. Legal Basis for Processing
We process personal data based on:
• Your consent (when submitting a contact form)
• Legitimate business interests (responding to business inquiries)
• Compliance with applicable legal obligations

6. Data Retention
Personal data submitted through the contact form is retained only for as long as necessary to:
• Respond to the inquiry
• Maintain business communication
• Comply with applicable legal requirements
If no business relationship is established, personal data may be deleted within a reasonable period.

7. Data Sharing and Disclosure
We may share personal data only when necessary:
• With authorized employees and representatives of Forward Exp DMCC
• With service providers assisting in website hosting or IT maintenance (under confidentiality obligations)
• When required by UAE law, regulatory authorities, or court orders
We do not transfer personal data for marketing resale purposes.

8. International Data Transfers
As an international freight forwarding company, certain communications or systems may involve international service providers. Where personal data is transferred outside the UAE, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

9. Data Security
We implement appropriate technical and organizational measures to protect personal data against:
• Unauthorized access
• Accidental loss
• Disclosure or misuse
These measures include secure hosting, controlled access to data, and internal confidentiality procedures.
However, no internet transmission can be guaranteed 100% secure.

10. Your Rights
Under applicable UAE data protection laws, you may have the right to:
• Request access to your personal data
• Request correction of inaccurate data
• Request deletion of your data (where legally permissible)
• Withdraw consent where processing is based on consent
To exercise your rights, please contact:
Alexandr Khalikov Executive Director Email: Alex.kh@forwarddmcc.ae Phone: +971 58 573 3856
We will respond within a reasonable timeframe in accordance with applicable law.

11. Cookies and Website Tracking
Our website may use basic cookies for:
• Website functionality
• Performance and analytics
• Improving user experience
Cookies do not collect sensitive personal information.
You may disable cookies through your browser settings.

12. Changes to This Privacy Policy
Forward Exp DMCC reserves the right to update this Privacy Policy at any time. Updates will be published on this page with a revised “Last Updated” date.
We encourage users to review this policy periodically.

13. Contact Information
If you have questions regarding this Privacy Policy or the handling of your personal data, please contact:
Alexandr Khalikov
Executive Director
Forward Exp DMCC
Dubai, United Arab Emirates
Mobile: +971 58 573 3856
Email: Alex.kh@forwarddmcc.ae